Back to Top
AUTHENTICITY & PRICES
ORDERING & PAYMENT
RETURNS & EXCHANGES
Where are you located? Do
you have a retail store?
No, we don't have a retail store or showroom at this time. We are a Web based company - it helps us to keep our expenses down and offer you better price. Our warehouse is located in New York, NY.
I have a question. How do
I contact CrystalShades.com?
Most of the questions are answered on our FAQ page. However if you still need to contact us, you can reach our Customer Service at: crystalshades[at]comcast.net or submit your questions/comments on our Contact page and our customer service representative will respond to you within one business day.
Due to technical difficulties phone support is temporarily unavailable. We apologize for the inconvenience.
Are your sunglasses
Yes, at CrystalShades.com you will find ONLY the highest quality brand new 100% authentic designer sunglasses. We guarantee you the same top quality designer sunglasses you can find at the high end stores like Saks Fifth Avenue, Neiman Marcus, etc. We don't deal with fakes, imitations, knock-offs and non-original sunglasses.
Don't be tricked by sites or auctions that sell
knock-offs! All CrystalShades.com products are 100%
authentic and come factory packed with original case
(soft or hard, depending on manufacturer choice) and
original booklets from manufacturer.
Are your sunglasses new?
Do you sell used items?
When you place order at CrystalShades.com you receive the top quality brand new item. That is the reason why we have such a strict return/exchange policy. We carefully inspect each and every item before we ship it to you.
Why are your prices so
Our business is 100% Web-based. Since we don't have a fancy office or retail store, we don't have to pay huge rent fees. Doing business over the Internet helps us to keep our overhead costs down so we could pass our savings to you and offer top quality designer sunglasses at 30-50% below retail price.
What payment methods do
We accept Visa, MasterCard, Discover or American Express card. We also accept PayPal. When placing the order please be sure to provide your correct billing address exactly the way it appears on your credit card monthly statement. Incorrect information may cause a processing delay.
Is it safe to use my
credit card on your website?
Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 128-bit encryption of critically sensitive information. That means information passed between your computer and www.crystalshades.com cannot be read in the event someone else intercepts it. For more information please visit our Privacy & Security page.
Will I be charged for
We encourage our customers to contact their local customs bureau for information on customs duties and/or limitations before placing the order. CrystalShades.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.
How will I know you
received my order?
You'll receive an email confirmation immediately after placing your order. If you do not receive order confirmation, please contact our Customer Service. You could also login into your account and check your order history.
How much do you charge for
We do not artificially inflate or mark up the cost of shipping that you pay. We charge $8.99 for domestic shipping and these shipping rates are based on the actual rates currently in effect by United States Postal Service (USPS) or FedEx: we use Insured USPS Priority mail or FedEx ground with signature confirmation.
Shipping to HAWAII, ALASKA, AND PUERTO RICO IS $12.99 BY FedEx .
Shipping to Western Europe for one item is $37.00
Shipping to Australia, South Africa is $38.00
Shipping to Asia, Russian Federation and Eastern Europe is $40.00
to Canada is $33.00
When will my order be
In-stock items usually leave our warehouse within 24-76 hours (not including holidays and weekends). Processing time for backordered items is usually 1-2 weeks. Very rarely, due to the high rate of inventory turnover and changes to the product lines of various manufacturers, some items may become backordered for more than 2 weeks or unavailable. If such situation should occur with your order our Customer Service will notify you as soon as we receive this information from our suppliers.
When will my order
Shipping time = Processing time + Delivery time.
All domestic orders are shipped by insured USPS Priority mail or DHL Ground or 2 day saver. Please note that we reserve the right to chose the most efficient and economical method of shipment for each order. Once shipped, orders usually arrive within 3-7 business days depending on your destination. Express shipping available upon request for in-stock items shipped to billing address only.
Sometimes a shipping delay may occur if our fraud prevention measures require further verification of the order. If your PayPal address is unconfirmed or if you provide us with Shipping addresses that is different from your Billing address we may ask you for signed Credit Card Transaction Authorization form or/and identity proof so we can be sure you are the real owner of the credit card.
Please understand that we do this only in order to protect you, our valuable customer, from credit card fraud.
International orders shipped via Global Express Mail® and usually arrive within 7-10 business days after shipping. Please note, that International shipping times do not include any unforeseen customs delays.
Please note all packages are shipped
for fraud protection
so someone will need to be present at the time
What does the "processing
Processing time means waiting for the not-in-stock item to arrive, carefully inspecting every item in your order for quality assurance, packing it carefully and finally bringing your item to the local post office.
How can I return my
If you are not 100% satisfied with your purchase, we are happy to offer a one-time return/exchange on the item(s) in brand new and unused condition (please read the definition on our Return Policy page) with security barcode label attached and all papers, cases and cleaning cloth in their original condition. We will accept the return of merchandise within 15 days of delivery date.
Please note that special order models are final sale. We cannot accept any returns/exchanges on these items.