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FAQ
CONTACT CRYSTALSHADES.COM
AUTHENTICITY & PRICES
ORDERING & PAYMENT
METHODS
SHIPPING &
DELIVERY
What does the "processing time" mean?
RETURNS & EXCHANGES
Where are you located? Do
you have a retail store?
No, we don't have a retail store or showroom at this
time. We are a Web based company - it helps us to keep
our expenses down and offer you better price. Our
warehouse is located in New York, NY.
Top.
I have a question. How do
I contact CrystalShades.com?
Most of the questions are answered on our FAQ page.
However if you still need to contact us, you can reach
our Customer Service at:
crystalshades[at]comcast.net or
submit your questions/comments on our
Contact page
and our customer service representative will respond to
you within one business day.
Due to technical difficulties phone support is temporarily unavailable. We apologize for the inconvenience.
Are your sunglasses
really authentic?
Yes, at CrystalShades.com you will find ONLY the highest
quality brand new 100% authentic designer sunglasses. We
guarantee you the same top quality designer
sunglasses you can find at the high end stores like Saks
Fifth Avenue, Neiman Marcus, etc. We don't deal with
fakes, imitations, knock-offs and non-original
sunglasses.
Don't be tricked by sites or auctions that sell
knock-offs! All CrystalShades.com products are 100%
authentic and come factory packed with original case
(soft or hard, depending on manufacturer choice) and
original booklets from manufacturer.
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Are your sunglasses new?
Do you sell used items?
When you place order at CrystalShades.com you receive
the top quality
brand new item. That is the reason why we have such
a strict
return/exchange policy.
We carefully inspect each and every item before we ship
it to you.
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Why are your prices so
low?
Our business is 100% Web-based. Since we don't have a
fancy office or retail store, we don't have to pay huge
rent fees. Doing business over the Internet helps us to
keep our overhead costs down so we could pass our
savings to you and offer top quality designer sunglasses
at 30-50% below retail price.
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What payment methods do
you accept?
We accept Visa, MasterCard, Discover or American Express
card. We also accept PayPal. When placing the order
please be sure to provide your correct billing
address exactly the way it appears on your credit card
monthly statement. Incorrect information may cause a
processing delay.
Is it safe to use my
credit card on your website?
Your credit card details and personal information is
protected by industry-standard Secure Sockets Layer (SSL)
technology with 128-bit encryption of critically
sensitive information. That means information passed
between your computer and www.crystalshades.com
cannot be read in the event
someone else intercepts it. For more information please
visit our
Privacy & Security page.
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Do you charge sales tax?
Sales tax is
charged for orders shipped to New York State only.
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Will I be charged for
customs duties?
We encourage our customers to contact their local
customs bureau for information on customs duties and/or
limitations before placing the order. CrystalShades.com
is NOT
responsible for any sales taxes, duties or any other
fees applied by the customs service in your country.
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How will I know you
received my order?
You'll receive an email confirmation immediately after
placing your order. If you do not receive order
confirmation, please contact our Customer Service. You
could also login into your account and check your order
history.
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How much do you charge for
shipping?
We do not artificially inflate or mark up the cost of
shipping that you pay. We charge $8.99 for domestic shipping
and these shipping rates are based on the actual rates
currently in effect by United States Postal Service (USPS)
or FedEx: we use Insured USPS Priority mail or FedEx ground
with signature confirmation.
Shipping to HAWAII, ALASKA, AND PUERTO RICO IS $12.99 BY FedEx .
International shipping:
Shipping to
Western Europe for one item is $37.00
Shipping to Australia, South Africa is $38.00
Shipping to Asia, Russian Federation and Eastern Europe is $40.00
Shipping
to Canada is $33.00
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When will my order be
shipped?
In-stock items usually leave our warehouse within 24-76
hours (not including holidays and weekends). Processing
time for backordered items is usually 1-2 weeks. Very
rarely, due to the high rate of inventory turnover and
changes to the product lines of various manufacturers,
some items may become backordered for more than 2 weeks
or unavailable. If such situation should occur with your
order our Customer Service will notify you as soon as we
receive this information from our suppliers.
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When will my order
arrive?
Shipping time = Processing time + Delivery time.
All
domestic orders are shipped by insured USPS Priority
mail or DHL Ground or 2 day saver. Please note that we
reserve the right to chose the most efficient and
economical method of shipment for each order. Once
shipped, orders usually arrive within 3-7 business days
depending on your destination. Express shipping
available upon request for
in-stock items shipped
to billing address only.
Sometimes a shipping delay may occur if our fraud prevention measures require further verification of the order. If your PayPal address is unconfirmed or if you provide us with Shipping addresses that is different from your Billing address we may ask you for signed Credit Card Transaction Authorization form or/and identity proof so we can be sure you are the real owner of the credit card.
Please understand that we do this only in order to protect you, our valuable customer, from credit card fraud.
International orders shipped via Global Express Mail® and usually arrive within 7-10 business days after shipping. Please note, that International shipping times do not include any unforeseen customs delays.
Please note all packages are shipped
signature required
for fraud protection
so someone will need to be present at the time
of delivery.
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What does the "processing
time" mean?
Processing time means waiting for the not-in-stock
item to arrive, carefully inspecting every item in your
order for quality assurance, packing it carefully and
finally bringing your item to the local post office.
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How can I return my
purchase?
If you are not 100% satisfied with your purchase, we are
happy to offer a one-time return/exchange on the item(s)
in brand new and
unused condition (please read the
definition on our
Return Policy
page) with security barcode label attached and all
papers, cases and cleaning cloth in their original
condition. We will accept the return of merchandise
within 15 days of delivery date.
Please note that special order models are final sale. We cannot accept any returns/exchanges on these items.
For more information please read our
Return/Exchange Policy.
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