15 DAY MONEY
BACK GUARANTEE
Customer's
satisfaction is our top priority. We do understand that shopping online for
eyewear can be challenging. This is why we try to make the return process as
simple as possible.
If you are not 100% satisfied with
your purchase, we offer a one-time return or exchange on the item(s) in brand new and
unused condition (please read the definition below) with barcode
security label attached and all papers, cases and cleaning cloth in
their original condition.
We will accept the return of merchandise
within 15 days of delivery date.
Unlike many other stores we do not charge any restocking fees on returns or
exchanges.
We will
credit or refund the value
of the merchandise total and any taxes you were charged less shipping costs. If
you received complimentary shipping, an actual shipping cost will be deducted from
your refund.
Please note that we are not
responsible for any shipping charges of merchandise being returned to us. When
sending your package back to us please understand that we
cannot accept responsibility for lost packages. No refunds or credits
will be given for lost returns. For this reason, we advise you to use USPS
Priority mail with delivery confirmation as the method of shipping. You
will then be able to track your order on the USPS website and have proof we
received your return.
In case of exchange, the original
purchase amount less shipping costs will be applied toward your new purchase.
Please note that all special order items are
final sale. We cannot accept returns/exchanges on these items.
Due to high ordering volume please
allow a minimum of 21 business days for us to process your return or
exchange. Adjustments to credit cards usually appear within 4-5 business days
however please note that it could take up to two billing cycles.
All returned items are carefully
inspected upon receipt for signs of wear prior to the issuance of any refunds,
exchanges or credits. Brand new and
unused condition means that there are no marks, scratches, or blemishes on
the item; the security tags are still attached and there’re no signs of wear on
the tags (such as the hologram, security tag/barcode or shipping tags), cleaning
cloth or the case. We sell only brand new items and cannot accept a return of
any item with any indication that it has been used. In such cases, the item will
be returned to the purchaser.
RETURN/EXCHANGE AUTHORIZATION
Please contact us for instructions
and obtain return address prior to
returning your item to us: we cannot accept responsibility for
unauthorized returns.
Please e-mail us at
return [at] crystalshades.com for
return instructions.
CrystalShades.com is not responsible
for lost returns or packages that are not returned in accordance with these
terms.
***If you received damaged or incorrect
merchandise, please contact a Customer Service as soon as possible (no later
than 3 business days after receipt). If there is extensive
damage to the box, refuse delivery and contact a Customer Service
immediately.
