SHIPPING WITHIN USA:
US Ground Shipping $6.99 For limited time all orders $100 or more are shipped
free of charge.
US FedEx 2 Day $16.99
***Order must be placed before 3 p.m. EST M-F.
US FedEx Express $29.99
***Order must be placed before 1 p.m. EST M-F.
SHIPPING TO HAWAII, ALASKA, AND PUERTO RICO IS $19.99 BY FedEx Express
INTERNATIONAL SHIPPING:
CANADA: FedEx Express $18.99
AUSTRALIA, NEW ZEALAND, ENGLAND, ITALY, SPAIN, GERMANY, FRANCE, BRAZIL, MEXICO,
NORWAY, SWEDEN, SWITZERLAND: $29.99
***These charges include shipping and handling only. They do not include duty
and custom fees.
For international shipping rates to other countries please contact our customer
service department.
SHIPPING PROCEDURE
All
domestic orders are shipped by insured USPS Priority mail or FedEx Ground.
Please note that we reserve the right to chose the most efficient and economical
method of shipment for each order.
Due to
high value orders cannot be delivered without an authorized
signature. If you cannot be available to sign for your
package, please be sure that an adult who is authorized to sign
for your package will be available at the designated shipping
address.
In-stock
items usually leave our warehouse within 3-5 business days.
Please note that some items may take up to 10 business days to ship.
Due to
dynamic nature of the market availability of the products can
change overnight and we cannot guarantee availability of any
particular item. We do our best to update our database
constantly and show only available items.
However
due to the high rate of inventory turnover and changes to the
product lines of various manufacturers, some items may become
backordered or unavailable. We will notify you if such situation
should occur with your order. Once shipped, orders usually
arrive within 4-5 business days.
For a last
minute gifts please consider our
e-GiftCard: the e-GiftCard will show up in the
recipient's box within just a few hours, ready to use online
right away. Detailed redemption instructions will be also
included in the email.
Express
shipping is available for in-stock models shipped to billing
address only. When placing your order after 1pm (Eastern),
Monday through Friday, excluding weekends and holidays, please
remember to add one business day to the delivery time for
processing, pulling, and preparation of your order for shipment.
Furthermore,
FedEx or DHL carriers do not pickup and/or deliver on weekends
or holidays. We are not responsible for the delivery practices
or policies of any carrier, or for any shipping delays caused by
weekends or holidays
Please note if you provide us with shipping address that is
different from billing address
we
may ask you for an additional proof of identity.
According to our merchant
provider's policy
this rule must be applied
to ALL
orders shipped where the shipping destination
country is different than the country where the credit card is
issued.
We accept
copy of your government picture ID and/or Utility bill along
with a copy of credit card. Policy above applies to credit card
orders only.
Please note:
large or wholesale orders as well as all express shipments will
be shipped to Billing address ONLY.
PRODUCT INSPECTION
Please
remember that when the order arrives it is your responsibility to ensure that
the product has not been damaged in transit by the freight company. Inspect the
box for external damage, remove the packaging and inspect the contents for any
physical damage in the presence of the delivery driver. If there is any damage,
visible or not, you must indicate such on the delivery receipt. If there is
extensive damage to the box, refuse delivery and contact a Customer Service
immediately at 1-866-690-6788.
Remember,
that when you sign the delivery ticket and do not note any
damage, the unit becomes your property!
Again, please take the time to inspect the delivery and if there is any damage
be sure to note it on the delivery ticket. If the damage is severe enough to
render the product inoperable or unusable, please refuse the shipment and
contact us immediately at
shipping[at]crystalshades.com with ATTN:
SHIPPING PROBLEM in the subject line.
Concealed
damage is almost impossible to prove if no notation was made at the time of
delivery. However, if you discover internal (non-visible) damage please contact
us within three (3) business days for instructions. We will work with you and
the carrier to resolve the issue to the best of our ability.
